Introduction
Advantage HVAC, Plumbing, and Electrical (“Advantage HVAC, Plumbing, and Electrical,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (advantagehpe.com), use our services, or communicate with us via phone, email, or text message.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address
- Service Information: Property address, service history, equipment details, and appointment records
- Payment Information: Credit card numbers, billing address (processed securely through third-party payment processors)
- Communication Data: Text messages, emails, phone call records, and chat transcripts
- Device Information: IP address, browser type, and website usage data collected through cookies
How We Collect Information
We collect information when you:
- Submit a form on our website (contact, scheduling, or estimate requests)
- Call or text our business phone number
- Opt in to receive SMS/text message communications
- Schedule or receive services from our technicians
- Make a payment for services rendered
- Interact with our website (via cookies and analytics tools)
How We Use Your Information
We use your personal information to:
- Schedule, confirm, and provide HVAC, plumbing, and electrical services
- Send appointment reminders, technician arrival updates, and service notifications via text message
- Process payments and send invoices
- Respond to your inquiries and provide customer support
- Send promotional offers, seasonal maintenance reminders, and company updates (with your consent)
- Improve our website, services, and customer experience
- Comply with legal obligations
SMS/Text Message Data
When you opt in to our text messaging program:
- We collect your mobile phone number and consent status
- We use your phone number solely to send the types of messages you consented to receive
- We do not sell, rent, lease, or share your phone number or opt-in information with any third parties for their marketing purposes
- We do not share your personal data, including phone numbers, with third parties or affiliates for marketing or promotional purposes
- Your opt-in data and consent information will not be shared with any third party at any time, except as required by law
Data Sharing and Disclosure
We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our business (e.g., scheduling software, payment processors, SMS platforms). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Protection: To protect the rights, property, or safety of Advantage HVAC, Plumbing, and Electrical, our customers, or others
We do not sell your personal information to third parties. We do not share your information for third-party marketing purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include encrypted data transmission, secure data storage, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, comply with legal obligations, and resolve disputes. Service records may be retained for warranty and regulatory compliance purposes.
Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out of SMS: Reply STOP to any text message to stop receiving messages
- Opt-Out of Marketing Emails: Click the unsubscribe link in any marketing email
To exercise these rights, contact us at info@advantagehpe.com or (850) 898-0368.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Modified” date below. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Advantage HVAC, Plumbing, and Electrical
Fort Walton Beach, FL
Phone: (850) 898-0368
Email: info@advantagehpe.com
Website: advantagehpe.com
Last Modified: June 9, 2026